Terms of Service
Effective Date: Monday, 2026
These Terms of Service (“Terms”) govern your access to and use of the AI-powered receptionist services (the “Service”) provided by ProFlowLabs (“we,” “us,” or “our”), including all related content, software, and features. By accessing or using the Service, you agree to comply with these Terms.
1. Description of Services
ProFlowLabs provides an AI-powered receptionist service that assists businesses with customer support, scheduling, and communication tasks. The Service includes automated customer interaction, appointment scheduling, answering FAQs, directing calls, and other virtual receptionist functionalities.
2. Who is Allowed to Use the Service
Age Limit: Users must be at least 18 years old to use our services.
Location Restrictions: The Service is available worldwide, but may be subject to local laws, regulations, or compliance requirements. We may restrict access to the Service from certain jurisdictions.
Business vs. Personal Use: The Service is intended for business use only. By using the Service, you confirm that you represent a business or enterprise and that the Service is used in a business context.
3. Payment Terms
Subscription Plans: We offer monthly and yearly subscription plans for the Service. Payment terms will be outlined at the point of purchase.
Refund Policy: No refunds will be issued for paid subscriptions. However, users may cancel their subscription before the next billing cycle to avoid further charges.
Trial Period: A 7-day free trial is available for new users to experience the Service before committing to a paid plan.
Billing: Payments for subscriptions are billed upfront on a recurring monthly or yearly basis. All prices are listed on our website and are subject to change with prior notice.
4. User Responsibilities
Lawful Use: You agree to use the Service only for lawful purposes and in accordance with applicable laws and regulations.
Prohibited Actions: You may not:
Use the Service to transmit or store illegal content, including but not limited to spam, viruses, or unlawful data.
Engage in activities that violate the rights of others, including infringement of intellectual property rights.
Reverse-engineer, decompile, or disassemble the Service or any AI models used in connection with the Service.
Intellectual Property Respect: You agree to respect all intellectual property rights related to the Service and any content provided by us, including the AI system, models, and outputs.
5. Company Rights
Suspension and Termination: We reserve the right to suspend or terminate your access to the Service if you violate these Terms or if we believe your usage is harmful or illegal.
Service Modifications: We may modify, suspend, or discontinue the Service, in whole or in part, at our discretion. You will be notified of any significant changes in advance.
6. Intellectual Property Ownership
Agency Content: SmartFlowLabs owns all rights, title, and interest in the Service, including any AI models, code, documentation, and proprietary data.
Client Content: You retain ownership of any content you provide to the Service (e.g., customer data, input data). By using the Service, you grant us a license to process and use your content solely for the purpose of delivering the Service.
AI Outputs: You own the content generated by the AI (e.g., responses, appointment schedules) for your business use. However, you may not redistribute or sell AI-generated content without our express permission.
7. Liability Disclaimers and Limitations
AI Errors: The AI system is designed to provide automated assistance, but it may not always produce accurate or reliable results. We do not guarantee the accuracy, completeness, or reliability of AI outputs.
Limitation of Liability: To the fullest extent permitted by law, our liability for any claim arising from the use of the Service is limited to the amount you paid for the Service in the last 12 months. We are not liable for indirect, incidental, or consequential damages, including loss of business or data.
8. Governing Law and Dispute Resolution
Governing Law: These Terms are governed by and construed in accordance with the laws of Nigeria.
Dispute Resolution: Any disputes arising from these Terms or your use of the Service will be resolved through arbitration in Ibadan, Nigeria, in accordance with the rules of the Nigerian Arbitration Association.
9. Termination Conditions
User Termination: You may terminate your subscription at any time by contacting us. After termination, you will lose access to the Service.
Company Termination: We may terminate your access immediately if you violate these Terms or if we believe you have used the Service unlawfully.
10. Custom Policies
AI Usage Restrictions: You may not use the AI-generated content for illegal activities, or for any other purposes that violate these Terms or harm others.
Fair Use: We may apply usage limits, such as API rate limits or content generation caps, to ensure fair use of the Service. These limits will be communicated to users upon subscription or account creation.
11. Modifications to Terms of Service
We reserve the right to update or modify these Terms at any time. When we do, we will post the updated Terms on this page with a new effective date. Please review these Terms periodically to stay informed of any changes.
Contact Information
If you have any questions or concerns about these Terms, please contact us at:
Email: [email protected]
Address: 40 Molade Street, Iworoad, Ibadan, Nigeria
By using our Service, you agree to these Terms of Service.